Canara Bank, one of India’s leading public sector banks with its headquarters in Bengaluru, has released the official notification for the recruitment of Internal Ombudsman (IO) and Deputy Internal Ombudsman (DIO).
This recruitment aims to strengthen the bank’s internal complaint redressal mechanism and ensure independent oversight. These positions are offered on a contractual basis for three years, with the selected candidates expected to work closely with the bank’s grievance handling system.
Canara Bank Recruitment 2024
| Category | Details |
|---|---|
| Bank Name | Canara Bank |
| Positions | Internal Ombudsman (IO), Deputy Internal Ombudsman (DIO) |
| Notification Release Date | 15 October 2024 |
| Mode of Employment | Contractual |
| Contract Duration | 3 years (non-renewable) |
| Location | Bengaluru (with possible relocation) |
| Application Start Date | 24 October 2024 |
| Application End Date | 6 November 2024 |
| Selection Process | Shortlisting and Interview |
| Maximum Age Limit | 70 years |
| Application Mode | Online |
| Apply Link | Apply Here |
| Notification PDF | Download Notification |
Eligibility Criteria for Canara Bank Recruitment 2024
1. Internal Ombudsman (IO)
- Rank Requirement:
Retired or serving officers at the General Manager level or equivalent from a commercial bank, NBFC, regulatory body, or financial institution are eligible. - Exclusion Criteria:
Applicants who were formerly employed or are currently employed by Canara Bank or any of its group entities are ineligible. - Experience Requirement:
- A minimum of seven years of experience in banking services, consumer protection, credit information, or other related fields.
- Candidates must possess in-depth knowledge of complaint handling and grievance resolution mechanisms.
2. Deputy Internal Ombudsman (DIO)
- Rank Requirement:
Retired or serving officers holding positions at the Deputy General Manager (DGM) level or higher are eligible. - Exclusion Criteria:
Individuals with past or present employment with Canara Bank are not eligible. - Experience Requirement:
At least five years of relevant experience in financial services, payment systems, or consumer redressal.
Canara Bank Roles and Responsibilities
| Position | Key Responsibilities |
|---|---|
| Internal Ombudsman (IO) | 1. Handle escalated complaints rejected by the bank. 2. Provide independent oversight on rejected complaints. 3. Identify trends and recommend systemic changes to reduce grievances. 4. Report directly to the Managing Director on complaint management issues. |
| Deputy Internal Ombudsman (DIO) | 1. Assist the IO in day-to-day grievance handling. 2. Serve as acting IO for up to 15 days in the IO’s absence. 3. Identify and monitor recurring complaint patterns. 4. Report to the IO for final decision-making. |
Canara Bank Compensation and Working Conditions
| Parameter | Details |
|---|---|
| Compensation | Market-linked, negotiable remuneration |
| Tax Liability | Candidates are responsible for income and professional taxes. |
| Working Hours | Regular working hours; off on Sundays, 2nd and 4th Saturdays. |
| Leave | – 12 casual leaves annually (up to 4 consecutive days). – 15 additional leaves per year (non-carry forward). |
| Travel Allowance | As per the bank’s top management scales. |
| CIBIL Score Requirement | Minimum CIBIL score of 650. Candidates with unresolved credit issues will be disqualified. |
| Contract Termination | – Automatically ends after 3 years. – Not eligible for renewal or reappointment. |
Selection Process for Canara Bank Recruitment 2024
- Shortlisting:
The applications will be screened based on eligibility criteria, qualifications, and experience. - Interview/Interaction:
- Shortlisted candidates will be invited for an interview.
- The interview will carry 100 marks, with a minimum of 70 marks required to qualify.
- Final selection will depend on the candidate’s performance and document verification.
Candidates must be medically fit before joining. The final decision regarding selection rests with the bank, and the bank’s decision is final in all matters related to recruitment.
How to Apply Canara Bank Recruitment for Internal Ombudsman & Deputy Internal Ombudsman
- Online Submission:
- Candidates must apply via the Canara Bank recruitment portal.
- No other mode of application will be accepted.
- Document Upload:
- Scanned copies of the following must be uploaded:
- Recent passport-sized photograph
- Signature in black ink
- Resume in PDF format
- Scanned copies of the following must be uploaded:
- Corrections:
Candidates are allowed to edit application details until the last submission date.
Required Documents at the Interview
Applicants must bring originals and one self-attested copy of the following:
- Proof of Date of Birth (Birth Certificate, SSC/SSLC/X Certificate).
- Photo ID proof.
- Educational certificates (Graduation and Post-Graduation).
- Experience letters detailing job responsibilities and tenure.
- No Objection Certificate (NOC) from current employer (for employed candidates).
- Relieving order (for retired applicants).
Important Dates
| Event | Date |
|---|---|
| Notification Release | 15 October 2024 |
| Application Start Date | 24 October 2024 |
| Application End Date | 6 November 2024 |
| Document Verification & Interview | To be announced |
General Instructions
- Applicants must ensure that all details match official documents.
- Incomplete applications will be rejected without further communication.
- Candidates are responsible for tracking their application status and any interview-related updates via the official website.
- No TA/DA will be provided for attending the interview.
- Any disputes will be subject to the jurisdiction of Bengaluru courts.
My name is Rahul Sihol. I graduated in Information Technology from the College of Engineering & Technology in Bikaner, Rajasthan. Since my college days, I have enjoyed blogging and writing. Today, I am proudly self-employed and lead a team of five members.