The Indian Railway Catering and Tourism Corporation (IRCTC) has released a notification for the recruitment of Hospitality Monitors on a contractual basis for its North Zone operations. This engagement is aimed at ensuring quality supervision of food services and hospitality standards across various mobile and static catering units.
IRCTC Recruitment 2024
Eligible candidates with a background in hospitality and hotel management are invited to attend walk-in interviews at specific locations. The initial contract period is for two years, with the possibility of an extension based on performance and organizational needs. Detailed information regarding qualifications, age limits, remuneration, and interview schedules is provided in the following sections.
Post and Contract Details
| Position | Number of Posts | Contract Period |
|---|---|---|
| Hospitality Monitors | 15 (Backlog, with reservations as per government norms) | Initial 2 years, extendable by 1 year |
IRCTC Hospitality Monitors 2024 Eligibility Criteria
Educational Qualifications:
Candidates must meet one of the following criteria:
| Qualification | Institution Type |
|---|---|
| B.Sc. in Hospitality and Hotel Administration | CIHM/SIHM/PIHM affiliated to NCHM&CT/UGC/AICTE/Government of India. |
| BBA/MBA in Culinary Arts | Indian Culinary Institutes under the Ministry of Tourism |
| B.Sc. in Hotel Management and Catering Science | Recognized Universities affiliated to UGC/AICTE/Government |
| MBA in Tourism and Hotel Management | Recognized Universities affiliated to UGC/AICTE/Government |
Experience:
A minimum of 2 years of relevant work experience is required.
Age Limit:
- Upper Age Limit: 28 years (as of 01.08.2024)
| Category | Relaxation |
|---|---|
| SC/ST | 5 years |
| OBC-NCL | 3 years |
| PwBD | 10 years |
| Ex-Servicemen | Up to the extent of service rendered plus 3 years |
Hospitality Monitors Remuneration and Benefits
| Component | Amount |
|---|---|
| Monthly Salary | ₹30,000 (inclusive of statutory deductions) |
| Daily Allowance | ₹350 per day (100% for 12+ hours, 70% for 6-12 hours, 30% for <6 hours) |
| Lodging Charges | ₹240 per night (for outstation stay) |
| National Holiday Allowance (NHA) | ₹384 per National Holiday (if worked) |
| Medical Insurance | ₹1,400-₹2,500 per month (reimbursable based on age group) |
Scope of Work
Hospitality Monitors will perform the following tasks:
- Ensuring compliance with company policies and hospitality standards.
- Supervising food production, quality, and services in mobile/static catering units.
- Handling customer and passenger care-related issues.
- Collecting and analyzing feedback for necessary corrective actions.
- Ensuring statutory compliance and regulations are followed.
- Training and supervising staff in providing efficient services.
- Coordinating with various departments, Railways, and business partners.
Selection Process
Applicants must complete the application form attached to the notification. It should be brought to the interview venue along with original documents, attested copies of required certificates, and two recent passport-size photographs. The selection process will be based on:
- Evaluation of credentials.
- Personal interview performance.
- Merit ranking and the number of available vacancies.
Interview Schedule
| City | Venue | Dates | Time |
|---|---|---|---|
| New Delhi | IRCTC, Corporate Office, 10th Floor, Statesman House, Barakhamba Road, New Delhi-110001 | 14th & 15th October 2024 | 10:00 AM – 4:00 PM |
| Jaipur | IRCTC, Regional Office, 7th Floor, Crystal Mall, Sawai Jai Singh Highway, Banipark, Jaipur | 17th October 2024 | 10:00 AM – 4:00 PM |
| Lucknow | IRCTC, Regional Office, 2nd Floor, Paryatan Bhawan, C-13, Vipin Khand, Gomti Nagar, Lucknow | 22nd & 23rd October 2024 | 10:00 AM – 4:00 PM |
| Chandigarh | IRCTC, Regional Office, SCO-80-81-8, Sector – 34A, Chandigarh | 25th October 2024 | 10:00 AM – 4:00 PM |
Required Documents for the Interview
Applicants must submit the following documents at the interview:
- Proof of educational qualifications.
- Proof of relevant experience.
- Proof of date of birth.
- Proof of category (SC/ST/OBC-NCL/PwBD/EWS/Ex-Servicemen) (self-attested).
- Other supporting documents as applicable.
Steps to Apply IRCTC Notification for Hospitality Monitors Recruitment 2024
Step 1: Download and Fill Out the Application Form
- Access the application form through the IRCTC website (www.irctc.com).
- Ensure all fields are completed with accurate information.
Step 2: Prepare Required Documents
Gather the following documents:
- Original educational and experience certificates.
- Attested photocopies of the documents.
- Two recent passport-sized photographs.
- Proof of category (SC/ST/OBC-NCL/PwBD/EWS/Ex-Servicemen), if applicable.
Step 3: Attend Walk-in Interview
- Select a convenient interview venue from the provided schedule.
- Arrive at the designated venue with your completed application and documents.
Step 4: Personal Interview
- Appear for the interview, where candidates will be evaluated based on their qualifications and experience.
- Selection will be based on merit and the number of available vacancies.
General Information
- This engagement is purely contractual and will not entitle candidates to regular or permanent employment with IRCTC.
- The contract may be terminated by either party with one month’s notice. Unsatisfactory performance may result in immediate termination.
- Only Indian nationals are eligible to apply.
- Selected candidates will be required to furnish a security deposit of ₹25,000 in the form of a demand draft.
- No TA/DA will be provided for attending the interview.
- The number of vacancies may vary based on IRCTC’s requirements.
- Basic knowledge of MS Office and report preparation is desirable.
For any updates or changes regarding the walk-in interview dates or venue, candidates are advised to regularly check the IRCTC website Notification (www.irctc.com). No separate press coverage will be provided for such updates.
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